Maintenance & Support
What happens after deployment matters most. Scope-based plans let you hand over as much of your open-source databases and cloud environment (including managed databases) as your team needs.
Plans
These examples show how scope differs. Response times, check frequency, number of instances and price are fixed in the contract (SLA) after a diagnosis.
Advisory
You have in-house DBAs/developers and want expert review
Standard
You want a stable operating routine
Managed
You want us to run your databases like a dedicated team
Health check
Incident
Raised by a monitoring alert or by you; impact assessed
Service first — failover, restart or load shedding per the agreed procedure
Logs, metrics and change history analysed to find the root cause
Configuration, architecture or process improvements plus an incident report
FAQ
It depends on the number and size of databases, HA topology, response hours, check frequency and included work. After a diagnosis we provide a quote and a draft SLA.
Yes. Taking into account what the managed service already covers (automated backups, patching etc.), we focus on performance, queries, configuration and cost optimisation.
Secure remote access is the default; on-site support can be arranged. Access methods follow your security policy.
Yes. The Managed plan can include cloud monitoring, patching, backup and cost reviews; scope is chosen from the eight areas on the Cloud MSP page.
Yes. After stabilization we move into support based on the migration deliverables (runbook, verification report, handover documents).
Tell us your clouds, database versions, topology and concerns, and we will propose an assessment scope and approach.